Frequently asked questions

How is my account data stored?
Your account data is encrypted and stored through a security system.
Why is my withdrawal taking too long?
Transaction will be processed automatically after confirmations within the Blockchain network. This can take a few minutes or hours. We cannot influence the speed of these confirmations.
How do I register or change my Bitcoin wallet address?
You can register or change the Bitcoin wallet address in your personal account (Account Settings › Wallet for withdrawal).
What is the minimum withdrawal amount?
Minimum withdrawal amount is 0.00020000 BTC.
How long does it take to activate my Mining Plan?
Payment will be processed automatically after confirmations within the Blockchain network. This can take a few minutes or hours. We cannot influence the speed of these confirmations. Bitcoin mining starts immediately after payment confirmation.
How many accounts can I register?
One person can register a single account and perform all necessary operations with it. If you break this rule, platform administration can remove such accounts and cancel the funds.
How to Start Bitcoin Mining?
It's super simple. Sign up and get 100 GH/s for free. Please enter a valid e-mail address. The registered e-mail will be used to activate your account and to restore in case of loss. Keep your Pin in a safe place, will be used as validation for Bitcoin withdrawal. As soon as you’ve set up the account, you can start to mine your first coins using our Bitcoin Mining service!
How do I access the Platform?
You can access the Kenzy platform from your computer or mobile phone. We recommend that you use the latest version of Firefox, Chrome, Microsoft Edge or Safari for the best Kenzy experience.
What kind of cryptocurrencies do you mine?
At the moment, our service supports only Bitcoin mining using the SHA-256 algorithm. In the future, we are planning to enhance the support of other cryptocurrencies. If you want to know about new opportunities and offers - join our social networks. All current information is updated there.
What commission does Kenzy charge?
Our service doesn’t claim any additional fees for orders payment or crypto withdrawals.
What are the method of payment?
We currently accept the following payment methods:
• Cryptocurrency: Bitcoin.
• Credit/Debit Card (Visa and Mastercard): Not Available.
How often will I receive mined cryptocurrency?
Payments will be made daily. The first payment will be credited to your account within 24 hours after you pay for the contract.
How can I contact you if I have additional questions?
You can contact technical support by emailing [email protected]
My hash rate does not change, but daily payments are always different - why is it so?
The Bitcoin network is arranged in such a way that the more participants join the mining, the more complicated becomes the “complexity” of mining new coins. Each day this characteristic changes in one way or another, and it affects a certain number of daily payments. You can track the difficulty settings at any time by using this link: https://blockchain.info/charts/difficulty
What is a hash rate?
The hash rate is the volume of the mining power. For Bitcoin, it is measured in Gh/s (GigaHash per second). The higher your hash rate, the more coins you can earn per unit of time.
What is the minimum purchase?
The minimum purchase is 575 GH/s for any type of contract.
Are there registration fees?
Kenzy does not have any registration fees. We believe that our community deserves a fair service, where you need to pay only for the purchased hashrate.
Can I earn without buying contract?
YES!
You can join our Affiliate program.
The more people buy contracts with your code - the more mining capacities you have. You get 7% of their purchase on your account.
+%10 extra referral power
100 GH/s for free
up to 10% daily profit